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Shipping and return policy

Shipping and delivery

informations Orders from online store Cintamani are processed within 24 hours on business days. Orders are shipped during business days only. Weekends and holidays are not included in the processing time. If customer places an order during weekend it will be processed and shipped the next business day.

Orders are delivered from door to door with DHL to all countries they accept. Delivery takes 2-4 business days and are all taxes and duties according to country‘s law included in the shipping cost.

Returns and exchange on cintamani products

We always want our customers to be satisfied with the products they buy. If for some reason you are unsatisfied with the product you buy, it doesn‘t fit or not how you expected it to be you can return the product within 2 weeks of arrival. The original sending cost as well as return shipping cost will not be refunded. However if you want to exchange the product you buy, Cintamani will pay for the sending cost back to you.

Please note that when you return products all price labels need to be attached to the product. The product must be returned unused.

If you return the product because it wasn‘t like you thought it was, Cintamani will refund you within a week from receiving the package. This only applies to web orders from our online store.

Address to send the product to is :
Austurhraun 3
210 Gardabaer
Iceland

The process to return products to Cintamani

If you want to return or exchange your product please contact our web manager by mail webshop@cintamani.is

Our web manager will send you a secure payment link to pay for the return shipping to give you best price possible, when payment is confirmed, informations will be sent to DHL and asked for pick up. DHL will contact you and schedule a time to come and pick up your package you want to return. DHL sends the package to Cintamani Iceland and either they refund you or send you a new size or another product instead.

Return shipping is 20 $

Damaged or flawed products

If you receive an damaged or flawed item from Cintamani webshop, please contact our customer service e-mail info@cintamani.is

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Designed in Iceland

Our commitment has always been the same — to protect you from the elements of the outdoors. Our products are both technologically advanced and functional as an every day wear.

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